- Products are eligible for return/replacement/refund as specified on the product details page. This specific policy overrides the general return policy.
- Products can be returned within 7 days from the date of delivery.
Conditions
Return/replacement/refund requests may be refused if:
- The product is damaged while in your possession.
- The product has been used, washed, soiled, or returned without non-tampered quality/warranty seals (if applicable).
- The product is not in its original condition.
- The product is returned without original packaging, tags, accessories, retail box, and all items included at the time of delivery.
- The product lacks a valid, readable serial number, or if the serial number is missing, damaged, altered, tampered, or unreadable.
- The product is different from what was shipped.
- Products sold as combos/sets cannot be returned or replaced individually.
- The product is marked as non-returnable on the product details page.
Replacement Policy
- Replacement depends on the product’s availability (size, colour, etc.) and is limited to one request.
- If a replacement is not possible, a refund will be issued.
Refund Process
Refunds will be initiated within 7 days of the seller accepting the returned product.
Refunds will be processed through the original payment mode:
- Online/Credit Card/Debit Card/Wallets/Net Banking/IMPS: Refunded to the same method.
- UPI: Refunded to UPI.
- Cash on Delivery: Refunded via NEFT to the buyer’s bank account or UPI.
- Gift Card/Gift Voucher: Refunded via Gift Card/Gift Voucher.
Special Cases
If you receive a damaged or different product, contact customer care at +91 9833643436 within 72 hours of delivery. The defective product will be recalled, and a replacement will be shipped, or a refund will be issued.
Return Policy
- Items can be returned or exchanged within 7 calendar days from delivery.
- Do not accept orders if the seal is broken/unsealed at delivery. Items are sent with a RETURN tag.
- Returned items must be unused, unwashed, and in original packaging with tags in place.
- After return approval, a courier will pick up the package within 2-3 business days (excluding Sunday) at no extra cost.
- Refunds will be processed within 5-7 working days after receiving the item (delays may occur due to banks, calamities, or holidays).
- Shipping charges are non-refundable.
- A quality check will be performed on returned items. Items not meeting return conditions will not be accepted and returned to the customer at their expense.
Return/Exchange Process
- Visit ethinajewellery.com and log in to ‘My Account.’
- Select the order to modify.
- Choose the product to return/exchange and provide required information.
- Alternatively, call customer care at 9833643436 or email support@ethina.com.
Customer Support
- For queries, call 9833643436 or email support@ethina.com with the following information:
- Order Number
- Registered Email ID
- Product Name
- Pick-Up Address
- Re-pack items with original packaging and tags. Mention order details and shipping address (Ethina, 181, Abdul Rehman Street, Mumbai – 400003) on the packet.
Note
- This policy applies to items purchased directly from ethinajewellery.com (excluding personalised items, discounted items, and free gifts).
- Policies may change; refer to ethinajewellery.com for the latest policy.
