ORDER CANCELLATION BY CUSTOMER

• Users can cancel any order on Ethinajewellery.com within 24 hours of the order placed if they have placed the order in mistake.
• Users can cancel any order on Ethinajewellery.com within 24 hours of the order placed if they have changed their mind or don’t want the products any more.

ORDER CANCELLATION BY ETHINA

Under some rare situations, Ethina can also raise an order cancellation request.

These situations could be:

• Product is out of stock with the Seller;
• Product is not worth shipping;
• Restrictions on the number of products you can order, as per terms & conditions of any Offer/Discount;
• Incorrect pricing or description of the product;
• Incorrect or Incomplete Buyer’s Address;
• Non-serviceability at the Buyer’s address by our courier partners;
• If it is a Prepaid Order, the amount will be refunded to you in accordance with our Refund Policy. We will notify you through messages on your Email/WhatsApp/Text when an order is cancelled due to any of the above reasons.

Any other reason, which is beyond the control of the product Seller.